About

Are you pressured to deliver more results with fewer resources? The demands for performance increase every year. This means you need to be more effective to succeed.

Frank has a passion and demonstrated skill at helping others succeed. He provides the advice managers and business owners need to get the results they want in an ever demanding world. His methods create clarity, alignment, accountability and results.

Recieve a free consultation. When you find there are important conversations you are reluctant to make happen, let Frank coach you to tackle that tough conversation to get the results you desire.

Click here to sign up for a free 15 minute consultation to help you prepare for your next difficult conversation!

Frank Binnendyk

is a recognized expert in accelerating the performance of individuals, teams and organizations. He offers depth, understanding and insight that stem from his hands-on experience.

At the individual level, Frank successfully coaches managers and executives to improve their effectiveness. His hands-on experience and ability to really listen is appreciated by his clients. He has successfully coached over 250 supervisors and executives.

As a consultant, Frank helps drive organizational change as well as improving operational performance for both large and startup organizations. Frank has worked closely with Denison Consulting where he accesses tools to improve operational performance through organizational culture. He is a certified facilitator for the Power and Systems Organizational Workshop, including Leading from the Middle. He has worked as an anthropologist for the Power Lab program. He is a certified Scrum Master and is certified as a lead assessor using the PCMM. He served as an accredited advisor and instructor for University of Cincinnati’s School of Business and the Center for Quality of Management.

Frank's work has benefited many organizations including: DFAS, DLA - NAVSUP, Raytheon, General Electric, Honeywell Security, HON, Mitsubishi, Caterpillar, Steris, Cadence Design Systems, Mentor Graphics, Oracle, and HillRom to name a few. Frank has global experience using the voice of the customer to deliver innovation in product definition and strategy.

At Cadence Design Systems, a billion-dollar leader in Electronic Design Automation, he directed a multi-year executive training and coaching program for the top 160 leaders. He has extensive experience in 360 assessment tools, including: OPM Leadership 360, Booth, Center for Creative Leadership, Denison Leadership and others. Frank’s experience includes: Marketing, Engineering, Organization Development, Operations, Finance, Operations and CEO.

Frank earned his Bachelor degree in Electronics from California State Polytechnic University, Pomona.

Raving Fans

"The coaching sessions were helpful to me by providing information and support from a qualified individual outside the organization. There are too many ‘tools’ available, and the ability shown by Frank to assess me, my style, my goals, and needs and find the applicable items geared for me specifically are extremely helpful. I gained more insight into myself and in turn increased my abilities to succeed personally and with my team.

I appreciated Frank’s style greatly. He kept conversations casual, but on point, and let me lead the discussion while also interjecting thoughts and ideas to stimulate the discussion. It is obvious Frank enjoys his profession and excels at it. The fact he shows a genuine interest in individuals and is not bland or working off a script enhance the process and was key to successful discussion and my personal improvement. Analyzing yourself and getting into personal beliefs and goals can be stressful, and Frank demonstrates and ability to make others feel comfortable talking about themselves, which is no small feat. Frank is an exceptional coach and I would recommend him to anyone and without reservation."

Deputy Director, Operations – DFAS

"I like Frank’s Coaching style because he is very relatable. I felt that he has been down the same roads and truly understands the same issues that I face. He always treats me as a person and not once made me feel inferior, even when I question my actions as a manager. He is supportive and encouraging! As my career unfolds, I will emulate this style to coach others as Frank did for me!"

Facility Manager – DFAS

"Frank’s advice, ideas, and real life examples without a doubt assist in developing my leadership style and “point me in the right direction”. I truly appreciate all of the assistance and support Frank offers. I would highly recommend Frank as a coach to anyone in a new leadership role. Again, thank you so much!”

Director, Defense Military Pay Office – DFAS

"I had the pleasure of engaging with Frank as a follow-up to Oracle's Leadership development program. Frank provided me leadership coaching based on 360-degree feedback received from my managers, affiliates and directs. Frank demonstrated out-of-the-box and lateral thinking that positively surprised and empowered me in utilizing my hidden and assumed leadership assets. I would highly recommend Frank to any Corporation looking to engage Career Coaches for its Senior / Executive Leadership programs."

Senior Director – Oracle

“Our sessions greatly assist me in taking the time to voice what some of the challenges were/are with my organization and my leadership style. We are able to break those down into manageable sections to which we develop action plans. Those plans result in my team having much clearer consistent communication from myself and the beginnings of improved communication and expectations within my teams. In addition, I am able to start shifting accountability within the organization to the appropriate individual through my establishment of clear requirements and expected outcomes of the team.

“I really appreciate the level setting and reassuring feedback that Frank offers. I would highly recommend Frank as a coach to other leaders within my organization.”
Director, Finance Operations – DFAS

More Raving Fans

"It was nice to have someone to talk issues through and offer up guidance and not criticism, I also really appreciated the info that was sent that I can refer back to going forward and read/listen to on my own times. I found these coaching sessions very helpful.

It was like talking to a friend but someone that understood where I was coming from and just listened and helped. I thought that was the best part, Frank listened and then gave advice but didn’t tell me what to do, I had options.

Thank you again!! I appreciate all the time Frank spent, advice given and references, I really will be going back and using them all!"

Supervisor – DFAS - 2023

"Tools are great, but Frank sharing his personal experiences, lessons learned, and testimony on topics is what really helped me and kept everything engaging. I received multiple tools/documents as well as several suggested readings that are all relevant and on topic based on our conversations. These will support my position personally and professionally.

Frank listened, and then made your feedback/coaching relevant and interpersonal. It wasn’t just a tool because it’s a tool provided, but from my perspective Frank was very intentional in his support and not generic. I appreciated the 4 coaching sessions and it was valuable time spent for me."

Contract Pay Supervisor – DFAS - 2023

"I really appreciate Frank taking the time to really listen to what is going on in my world and not just picking a topic I chose to lecture on for our hour. I also loved how he had material at his fingertips to share. (Which by the way, I am enjoying and have where I can access it easily.) Frank gave me some great tools to add to my “toolbox”.

I found I gained fresh insight from the Change Loop discussion we had and The Book of Boundaries. I have even used the Conversations for Action material and tool since our session and found it a helpful guideline."

Program Manager – DFAS - 2023

"My experience with the coaching sessions combined with the Leadership Assessment provided an excellent opportunity for me to talk through issues and concerns with an impartial coach in a completely safe and judgement-free series of sessions. I was able to talk openly and Frank always had excellent recommendations for tools and resources to help me develop new skills to address those concerns in the interest of my career and personal development.

I appreciated his listening skills. I always felt properly heard and never left a session feeling like he dismissed my concerns or lacked understanding. I thoroughly enjoyed working through the tools and resources that were provided and they always had a high relevance to the discussions."

Lead Analyst – DFAS - 2023

"I learned a lot of new information from the materials that were provided and from our discussions. I feel I have a better understanding of the political side of my organization, team, and my job. I really appreciated the in-depth discussions Frank provided along with those reading materials.

Frank's laid back style of communicating with me was appreciated. I felt at ease from the first moment of the first call, I didn’t feel like I was being judged or like he was talking to me from a pedestal."

Facilities Chief– DFAS - 2023

"The coaching sessions were instrumental in providing a view that was unbiased and provided keen insight. My objectives for the coaching session were exceeded and enabled to dive into additional topics to further progress my development.

I genuinely enjoyed the laid back coaching style that was casual conversation. One of the best things is the supplemental reading provided after a conversation that reinforced what was discussed in the sessions.

My overall experience was excellent and I would strongly encourage people looking to develop be involved in coaching with you. The insight was not confrontational, but it also forced you to think if you were truly interested in developing your professional skillset."

Portfolio Manager – DFAS - 2023

"I gained a lot of confidence in myself going through our conversations and have a positive outlook for my career. I was able to ask career related questions that I either do not feel comfortable asking my chain of command or do not feel I can take their time to ask. Being able to ask how ask questions on specific situations that I am currently going through was extremely beneficial. I gained confidence in my ability lead my current projects and new positions that I will take on in the future.

While Frank helped guide our conversations, I was able to bring topics that are relevant to me at this period of time in my career. I never felt that any question I asked was irrelevant to Frank and he was always willing to provide advice. Each of our hour sessions went by extremely fast as we were always having meaningful back-and-forth conversations. "

Accountant – DFAS - 2023

"The sessions helped by having someone outside the organization provide a different perspective and techniques to develop personally and professionally. The handouts, tools, and suggested reading were helpful to support topics discussed. What I got from our discussion was that I can use tools to adapt to different leadership styles and use those tools to improve my own leadership style and skillset.

I like that your coaching style was welcoming and that communication was two-way instead of directive. I felt more open to sharing my experiences than I would if your coaching style was different."

Deputy Disbursing Officer – DFAS - 2023

"The coaching sessions helped me decipher the OPM 360 assessment I received and apply the results to my personal and team needs. I was able to specifically address several problem areas. I was given valuable suggestions and resources which gave me the confidence and knowledge to move forward and make changes that I had been hesitant to make previously. I appreciated the external perspective to my situations from someone who has vast experience with coaching and leading teams.

I appreciated being able to ask questions about any leadership/management related topic, and a ready relevant answer was always available with good insight. I was provided with valuable links and reference documents that I could study at a later time. I felt free to choose what was relevant to my situation. I look forward to reviewing the very interesting materials more deeply as I press forward. Frank was very encouraging and helped me step back occasionally to see my forest from a broader perspective."

Division Director – DFAS - 2022

"I appreciate Frank's time and dedication to me. The coaching sessions helped me to put different issues into perspective and gave me great alternate ways to look at things, including expanding my thinking to more of the big picture. Frank provided a variety of tools to help me with different areas that I am not particularly strong in yet that have already started to help me in my day to day work. He also helped to increase my confidence in myself by pointing out where I was on the right track. That was very important to me as I struggle with being a new supervisor.

Loved Frank's coaching style. He made it seem like we were old friends just gabbing about life and work and it made me feel very comfortable with him and helped to make me become more engaged each week.

I told my super that this was the best coaching sessions I have had since my time here at DFAS."

Branch Supervisor – DFAS - 2022

"It was helpful to have the real life examples and information provided. For example, the first session we discussed time management, and Frank provided the organizing rocks article. While it should have been common sense, having that article, and the way he framed my ability to shape my time started working for me by the end of that first week. Similarly, we had a conversation about difficult employees, and the kinds of discussions that I need to have with them. I recently had to have one of those chats, and being able to have that model you presented, paid off. The conversation was productive, and will hopefully inspire my employee to perform at the level I expect of them. Each week was like having a “management tutor.” I cannot say enough about how grateful I am for this coaching experience.

I had previously tried coaching as part of another program. It didn’t work for me. The other coaches tend to have a more Socratic Method approach where there is less real world advice and more of a series of constant questions that try to guide you to an answer. I didn’t feel the immediate impact like I did with Frank's style where there was no fluff, no questioning, but more of a “here’s something I’ve found works based on my experience” with a clear explanation and examples of how it worked for you. Being able to take that and immediately relate it to things I am dealing with helped make an immediate connection on the things I may not be doing well, and the things I can try to do to improve. It also felt less like therapy, with someone distanced, and more like an older brother, who has been through all of this before and knows how to help you not make the mistakes they may have made early on in their life."

Division Chief – DFAS - 2022

"The coaching sessions were great a sounding board for me, we discussed several challenges faced in the day to day of being in my position. Talking some of these issues through with Frank helped validate some of the actions I had taken and also gave me some great new tools for future reference.

Frank's coaching style is great, he made me feel comfortable to talk openly with him. He listened and offered his opinion and like I said gave me tools for different techniques to use.

It definitely was a pleasure working with Frank, thank you again!!"

Branch Chief – DFAS - 2022

"My coaching sessions helped me to learn different approaches in dealing with my employees conduct and behaviors. By utilizing a few of Frank's technics, strategies to review my strengths and areas on how to improve as a supervisor.

The information I obtained was extremely informative during my training sessions such as finding ways to be regularly engaged with my team and listening to their feedback. I truly enjoyed my sessions with my Mentor, Frank.

I appreciate Frank's style, listening, with a follow up attachments after each session, extremely gratifying. The parables use to ensure you understand how to handle a situation using a positive and negative approach.

Overall Great Sessions!!!"

Supervisor – DFAS - 2022

"The coaching sessions were amazing. There were a lot of difficult situations that I was facing, including some that popped up, during the time frame of our sessions. You gave me step by step guidance to address them head on and make progress to overcome them.

I appreciate your candid, realistic responses and insight. The information was practical and not watered down or ‘fairy tale stories’. I also appreciated you providing real life examples of similar experiences that you encountered in your life/career. It assured me that I wasn’t alone with some of the difficulties I was facing."Each coaching session helped me to develop a better perspective about leadership and honestly more about myself. The sessions helped me to identify my good traits, strengths and weaknesses. The topics discussed helped me to gain perspective of how I am being further developed now that I am in a supervisor and management."

Director – DFAS - 2022

"I appreciated your overall approach and consistency throughout the sessions. It appeared you could tell how overwhelmed I was at the various responsibilities I have in my position and the transition of having added workload. You were consistent with ensuring the main topics I wanted to discuss were addressed in every session and even in the summary notes. I appreciated how you took the time to stop and question my understanding level before proceeding with your next point by simply asking “does that make sense?” (I am going to borrow that by the way). "

Supervisor– DFAS - 2022

"I loved the fact that it was about me and what I wanted to get out of the program. Frank was amazing, he listened, offered advice and provided me additional resources for the various items I wanted to focus on.

I appreciated the additional resources and making my coaching session all about me and what I wanted.

Thank you so much for everything."

Branch Chief – DFAS - 2022

"The coaching sessions helped me discuss opening where I wanted to go with my career.

In addition they helped me to deal with current difficult situations in my current supervisor role. Our discussions definitely helped me get a better understanding of how I should approach looking for different roles within or outside my organization. They also helped me to take a different perspective and reach out to other individuals that may be able to assist me further in my decision. Finally our talks helped me to open up and discuss a work situation with one of my employees and my supervisor and we came to a mutual agreement to move forward.

I really like the openness of Frank's coaching style and having the ability to really just talk about anything not just stuff strictly related to my current role. "

Branch Chief – DFAS - 2022

"It was a pleasure for me to talk to you throughout our sessions. You’ve definitely help fill my tool box for situations/areas I am still getting my feet wet or is just a struggle for me. My biggest concern was conflict management. We addressed this early in our sessions. The one thing that really stuck with me was I was making it personal to me rather than putting on my DFAS hat, looking at the agreed upon standards, and guiding the conversation from that perspective. I was able to use this tactic immediately and it helped me make what would have been an extremely difficult conversation based on my outlook before to a manageable, productive conversation. And from that conversation I’ve already seen improvement in the performance and products produced by the team member.

I appreciate you are very approachable and at the ready with any topic I may have had. Additionally, you were quick to provide resources for me to review/watch and help start working on those skills.

Thanks again for the conversation, tools, reference material, and an attentive ear."

Supervisor – DFAS - 2022

"The program helped me in the following ways:

The coaching sessions assisted me in developing tools needed as I further my leadership career with the Federal government
The coaching sessions also gave me tools to help me be more self-aware
The coaching also identified areas of improvement with my team in areas such as team building
The sessions allowed me to problem solve in a safe, work free environment
The sessions helped me to improve my work/life balance as in this new telework environment I was facing challenges
The sessions improved my ability to view negative situations with employees as growth opportunities

I appreciated the following about Frank's Coaching style:

I appreciated the empathy that Frank gave me
Frank was never judgmental and allowed me to vent situations before offering solutions
Frank was very understanding in nature, he genuinely cared about setting me up for success
Frank offered his real life experiences which made me feel comfortable in talking with him through shared dialogue
I wish that DFAS would allow more sessions for the first line supervisors
Thank you Frank for all the coaching and job aids."

Supervisor – DFAS - 2022

"For me, what I got the most from the sessions was the validation that I made the right decision stepping out of my leadership role. Frank was very informative and explained the process thoroughly. He also suggested a couple of books (The Dip) that further validated I made the right decision.

Frank provided a different perspective on all of the topics we discussed and for me was very therapeutic. I felt more confident in that I was doing the right thing for myself and the organization as a whole.

So, I thank Frank very much for sharing his experience, listening, and not judging me."

Analyst – DFAS - 2022

"The coaching sessions were great as we were able to focus on identified gaps and areas of improvement in my professional management/leadership style. As a DFAS manager for 9 years and some higher scores on my 360 assessment, I wanted to target some specific areas of weakness such as; delegation, conflict management, and political savvy. The coaching sessions allowed for refined discussions on these topics and Frank offered up diverse perspectives from private industry and his overarching personal experiences. Supplemental documents, articles, videos were useful and I plan to revisit as well as share with some of my leads and direct reports. I was able to discuss a lot of how I currently operated on a daily basis as far as my DFAS management style/focus/practices; Frank was nice to confirm that I was on the right track. Overall, I was hoping gain valuable advice and a few nuggets of wisdom to help me grow and develop in my career; the ELP program and coaching sessions achieved that goal.

I selected Frank based on his biography and work experience. I was really looking for a coach that matched my personality and leadership style. I was looking for more casual conversations and open discussion versus more standardized or formal dialog based on theories and principles. Frank’s personality and commitment to this process showed through during sessions, and you could tell he cared about the improvement of myself and the office I represented. No complaints, style was a direct match with my more professional casual approach of leadership!"

Division Chief – DFAS - 2022

"It really was nice to bounce my leadership and management style and techniques off of you and get some validation that I’m going in the right direction and adding tools to my toolkit. Developing leadership skills is never really over, speaking with you and having you provide tips and guidance just furthers my goals of being a great leader, nobody deserves to work for a bad leader…

You are well spoken, a great listener and can translate the challenges or situations presented to you into appropriate feedback with examples and follow on reading and tools. Thanks again!"

Facility Manager – DFAS - 2022

"Our sessions helped me get more focus on root causes and solutions for the issues my team is seeing. You have provided me with some great data I can use when meeting with the teams on how to effectively manage some of the project stuff.

Another item was that speaking to you has helped me from jumping ship. I was close to requesting to be transferred back to my old team but one of the meetings you provided me with some tips for talking to our management which has helped. So I am toughing it out unless I can gain a promotion.

I can’t fix everything! I am a person who wants to fix it all, but these sessions have started me to learn that there is a lot I cannot do yet and I have to engage my team and leadership to fill those gaps. If not, I will burn out. Some great tips on how to approach management on the big issues when I was a little gun shy.

I greatly appreciate your openness and how you got me to think more about solutions, not “whining’ if that makes sense. I felt I can actually discuss issues to someone who is listening and who helps guide you to the answer, not tell you the answer.

Even if you do not have the immediate answer, you followed through to send materials you felt would benefit me in the long run which has. Sad our time is at an end to be fair.

I really like the impromptu style of meetings too. When it is “scripted” I feel people get into silos and don’t look past those topics. You methods allows for people to pick and choose what to talk about which leads further into more important areas they may have missed otherwise.

Thank you for the great sessions. This was probably one of those rare DFAS things we are told to do which will help me as I grow as a manager. Not much at DFAS is value added like this was. Too many times we do things to check a box and then forget about it immediately. I have folder with the information you sent and look at it often trying to get better ideas of approaching projects or meetings. This is stuff I will end up sharing soon with other."

Supervisory Accountant – DFAS - 2022

"Excellent program! The coaching sessions significantly enhance my approach to corporate and executive level communications; and the tools provided will undoubtedly contribute to future business success.

Franks ability to create an environment of openness and straight talk, fosters the right conditions for learning and sharing. Real-world business experience coupled with great case study application, helps to drive the point home."

Program Liaison – DFAS

"Thanks so very much for sharing your experiences with me! It is always good to have someone listen and give feedback based on personal experiences. As you know I have a lot going on in work and in my personal life. Your coaching gave me perspective and the “light at the end of the tunnel” hope for better days. Two of my 3 problem children have been removed from the picture and the third seems to be improving, but that remains to be seen. At home I have to align some personal and financial things and then pull the trigger. It is like stepping off a cliff when you are rappelling; that leap of faith that your rope and anchor will hold you and keep you safe. I just have to trust myself and my ropes and anchors in my life that all will be well. It is still a bit scary, but necessary. Much of what I got out of the coaching is assurance that I can do this and I will be OK.

Your coaching style for me was works well. I pose a question and you listen and then added your experiences or recommendations. At times you ask me questions and I have to listen and think about the answers. This works well for me in that at times, I do not instantly have the answer but with time I can think it through to a logical conclusion. Then, during the next session I could discuss what I had thought about. I really appreciated the time to think."

Section Chief – DFAS

"I appreciated that Frank's coaching style allowed us to talk about the real issues and questions that I needed to work through with my team. Frank was then able to provide tools and solutions that fit what I really needed that I’ll be able to apply to improve my team now, but will also apply in all future teams. I also appreciated that he was able to provide tools rather than just concepts and that your advice on applying these tools was focused on realistic outcomes and not on unrealistic “perfect” expectations. As we talked through the challenges and tools I felt confident that even with a busy schedule I could implement them and achieve growth and good results with my team."

Division Chief - DFAS

"I especially appreciated the discussion we had on political savvy. Not something I was taught in the past so almost all of that discussion was new to me. I think it will help me be more conscious of perceptions of me and all around more politically savvy. Frank is very easy to talk to and you asked a lot of thoughtful questions. he also provided a lot of new insight. I’ve taken quite a few leadership courses and trainings, but he was still able to offer additional items for consideration, analogies, or just different ways to think about things that I hadn’t heard before!"

Director, Audit Engagement - DFAS

"The coaching sessions help me in a number of ways. One, it reinforced the 360 survey results and took a deeper dive into those areas that were of significance. Two, it's a venue for me to talk to another professional from outside of my office about my current office dynamics with no concern for retribution or bias. Lastly, it provides another perspective into leadership culture from a phenomenal professional adept in consultation. This coaching program was a great resource for me. Frank shared a number of products that reinforced some of the concepts we discussed and allowed me to internalize and apply what we discussed. Great program! I hope it continues to be an opportunity for my peers to leverage in the future.

Frank is a well-rounded consultant with the perfect temperament/ tone for coaching others in a professional environment. I appreciate the flexibility he allowed for in the topics we discussed each session. I also, enjoyed the supplemental documents provided that allowed me to take action on some of the concepts discussed. Frank also has a great sense of humor which lends itself to opening up conversations for more candid topics that participants may be reluctant to share otherwise. The calendar scheduling link Frank uses is very user friendly and easy to navigate. This was a great experience for me and one that has added value to my professional acumen. Thank you Frank for your time and sincere conversations."

Human Capital Program Office – DFAS

"The most important thing I gained was a paradigm shift how to think about my career and some of my challenges. I have pragmatic tools and strategies to be successful moving forward.

I really enjoyed how Frank let my needs drive the agenda. He did a good job recalling earlier information we discussed. He asked good questions and is a good listener. Frank offered tools and suggestions beyond my ability. I felt like he didn’t sugar coat things and did share his opinion and perspective."

Project Manager – DFAS

"The coaching sessions have tremendously helped me in gaining confidence in approaching the difficult situations with employees. Frank provided great materials with incredible detail (great for an overthinker/worrier!) that assist me in forming a conversation but also plan all aspects of the addressing of the situation, location, etc.

I completely appreciate Frank's personability, openness, willingness to help, and knack for leadership and helping others be leaders. At the end of the day it has really renewed my feelings about supervision."

Branch Chief – DFAS

"I found the coaching sessions to be extremely beneficial. We covered a variety of topics including time management, political savvy, employee morale, rewarding employees, etc. Not only did Frank provide excellent information on each topic and how I can improve my performance, he followed up each session with reading materials to reinforce our discussions and act as tools that I can reference back to when I need them. I learned a great deal from our coaching sessions and I truly believe this will enhance my performance as a leader and a manager.

I appreciated the fact that Frank was very down to earth, flexible and willing to changing topics on the fly. He made sure that we covered the topics that I wanted to discuss, we had great conversation flow and the sessions felt very sincere. He is extremely knowledgeable on the topics and followed up each of our sessions with emails containing the tools we discussed. I was extremely impressed by his coaching abilities and I appreciate his time. "

Division Chief – DFAS

"Frank is an awesome listener and easy to talk to! He has a lot of experience and is willing to share it! I would recommend and hope to get to talk in the future!"

Supervisor, Accounts Payable Acquisition – DFAS

"The coaching sessions helped me see another side of each of the situations that we discussed and gave other options on how to handle each situation. The sessions also help me to understand that I could direct my responses in a direction of a favorable outcome.

I enjoyed that the sessions were not structured. We discussed real situations that were happening to me at the present time and I could leave the sessions and use those tools right away.“Frank’s coaching style really helped me to take a step back, organize my thoughts, prioritize, develop a plan of action, and begin to tackle one task at a time to regain control of the office and work towards operating in a much more productive manner."

Supervisor, Accounting – DFAS

"The coaching program gave me some good tools for time management, and helped me to organize my thoughts on career training development. I would recommend this program to everyone it especially help me at a time when I was headed toward burn out, to get reenergized and refocused.

The coaching style was great it really allowed for self expression and a true self-evaluation experience."

Enterprise Solutions & Standards – DFAS

"The coaching sessions were invaluable to me because Frank was able to take current issues that I was struggling with and had guidance to help steer me to the best solution. He then reinforced this guidance with publications that allowed me to work the new tools I have learned. I feel that I will definitely be a better leader having these new tools in my cache! Going forward, I now have a systematic approach to deal with difficult situations such as inter-employee relations, team building and even passing this knowledge on to the managers under me.

"The coaching sessions helped to enlighten me on new ways and techniques that I can use to develop as a first line supervisor and as an individual. Thank you Mr. Binnendyk, for providing different angles for which I can deal with relationships with customers, teammates and colleagues on matters simple or complex. Although many of the techniques discussed will undoubtedly benefit and help with my development as a supervisor, these same techniques will help me in my personal relationships as well.

The most important lesson learned was that I should hold myself and others(my team) absolutely accountable to the customers that we serve, each other and to the company that has entrusted us to act in the best interest of all. I received confirmation that my behaviors should always reflect a sense of caring, respect, empathy, compassion and competence and that I must lead by example.

I was a bit anxious, nervous and somewhat intimidated by what I read in your Bio. However, after our first encounter I was put at ease because your coaching style is one that is easy, laid-back, relaxed yet very intense. I was made to feel as though we had known one another for quite some time. The materials that you provided were detailed and thought provoking.

I can't thank you enough for taking the time out of your busy schedule to assist me with developing in my role as a supervisor. You are appreciated.

Supervisor – DFAS

“The coaching program offered me unique and relevant ways to look at "old" challenges in a new light. The examples you provided regarding time management proved to be interesting and educational, a refreshing change from the typical text book material. These, in turn, helped me achieve positive real world results in a very short period of time.

The ease with which Frank communicates is conducive to 2-way communication, I never felt as though I was being directed or preached to, a true mentorship role as opposed to the typical teacher student dynamic. We had a genuine rapport that enhanced the experience, I looked forward to our regular sessions.

It was a memorable experience that has provided me with some tools to not only improve myself but my supervisors as well."
Division Chief, Accounts Payable - DFAS

“It was powerful to talk to Frank - helped me plan some next steps in my organization.

I appreciate it.”
Senior Manager - Oracle Storage

“I found the coaching sessions to be very helpful in terms of getting me to think from more of the leadership perspective as it relates to soft skills as opposed to the Federal Government/DoD directive on approaching a situation. I feel like one area that our agency/government can better equip its leaders is on the 'soft' skills since the approach to enforcing code/policy/administrative tasks is much more binary with a right or wrong answer that can be trained/practiced.”

“I appreciated that Frank was open minded and willing to listen to me describing the situation on the ground level before giving advice. He understood that I may be in a different scenario than other individuals that he coached and may require a different approach. Additionally, he was willing to allow me to reach my own conclusions and realized that while they may differ from yours they could still be a valid path forward.”

Chief – Disbursing Operations – DFAS

“The coaching sessions helped by allowing me to communicate real experiences and gather useful techniques for how to deal with management struggles. As a newer supervisor the advice given can definitely be related to my current position and help me grow into a stronger leader.”

“I enjoyed the way the sessions were more of a conversation vs a lecture. Frank allowed me to bring current experiences to the table and we talked through them and provided beneficial feedback that I could immediately turn around and begin practicing. Frank was prompt to follow up on outside resources and had significant knowledge in the areas we discussed.”
Supervisory IT Specialist – DFAS

“The coaching experience was very positive for me. Working with Frank gave me an opportunity to gain insight on my own skills and developmental needs as a new leader and supervisor, as well as tools and tips I could apply every day at work. I was struggling through a situation at work, and Frank offered valuable insight from an outside perspective and shared multiple tools and models that helped me organize and approach the situation in a way that ended up leading to a positive resolution. In addition to the benefits I gained from our phone discussions, the books that Frank referenced in our conversations have continued to be valuable resources for me, and I have been able to share with others some of the lessons and tools I learned.”

Chief of Staff - DFAS

“The coaching sessions were very beneficial to my growth as a manager, and I really appreciated Frank’s unbiased feedback.

I appreciate Frank’s coaching style and ability to quickly relate to and provide responses to any questions I had regarding management/leadership, often times being able to point me to a specific book or point of reference if I needed to research something further. Frank has a diverse background and bring a wealth of knowledge and experience to the coaching program.

Thanks again!”
Division Chief, Application Support – DFAS

“The coaching program helped me take a structured approach to interpreting my Leadership 360 results and developing action plans to address areas that needed development.

I appreciated the extra tools and examples of leadership best practices Frank provided that I could use to further develop myself.”
Supervisor, Reconciliation - DFAS

“The timing of the coaching sessions was perfect, there were a lot of unique situations that I had and Frank was able to provide me with guidance without hesitation. I very much appreciated and valued the information that Frank sent me after each coaching session, it is information that I will be able to refer back to throughout my supervisory career.

The fact that Frank had information for me to read through that backed up his coaching advice over the phone. Quite often, I wasn't able to go through the information immediately after our calls, sometimes a few days had passed, but I was always able to refer to my notes from our sessions and was able to easily pick up where we had left off.

I appreciate your flexibility and the wealth of knowledge that Frank shared with me.”
Supervisory Financial Specialist – DFAS

“Frank provided valuable techniques on how to approach several issues we discussed. The main thing I took out of this is to remember that my team is just that, a Team. We must all as a whole, make sure we understand and focus on our goals and help everyone get there together!!

I really enjoyed Frank’s style of coaching. For me, I know Frank deals with all kinds of different levels of management, yet he kept our conversations at a first line level so to say, knowing what would work best for both my team and myself. Frank made sure to let me know the things I'm doing right as well as giving me suggestions and insight for things that may not have been working too well. Frank also took the time out to listen and learn about my team and me. To me it showed that he was listening and interested in what I had to say. Therefore, he was able to give me advice that I could use at my level.

Again thank you so much!!”

Sr. Director - Oracle

“The coaching program was a benefit to me as it gave me an experienced resource to ask questions and receive candid feedback. Mr. Binnendyk provided fresh ideas and allowed me to bounce questions and concerns off of him without warning about negative retribution. He provided many examples and handouts that I have used multiple times and will continue to utilize in the future during my leadership journey.

I appreciated numerous items from his coaching delivery, but the 2 most important items were the candid conversation and real-life examples as well as the documents and handouts he provided.

Thank you again!”
Director, Accounts Payable – DFAS

“I received valuable tools to use in delegating as well as my approach to encourage and empower my employees.

I liked the way Frank approached the positive as well as negative touch points from my survey. When I started this process I was not thinking about working on any positive aspects only work on the negative and your approach hit both which I greatly appreciate.

Thank you very much for your time during this process. I know how valuable time can be.”
Director, Centralized Processing - DFAS

“The coaching program was useful to me in that I had a platform to share thoughts, ideas, and concerns with an outside professional who was able to provided objective and meaningful feedback.

I appreciated the fact that Frank is a very seasoned professional who exercised very excellent and active listening skills that enabled him to take what I had shared and turn it into very relevant feedback and resources for the subject matters discussed.”
Division Chief, Disbursing Operations – DFAS

“During the four 1 hour sessions, we discussed several topics related to leadership. The first was relationship building techniques to improve the political savvy skills to use within DFAS. The second was the discussion about Stakeholder and key customer analysis to be used to attain approval for future projects. The third was different personality traits that are found in every project team, this will aid in understanding the configuration of the team. The last session focused on managing project teams and leading the project team in completing the project.

With each coaching session Frank provided suggestions, examples and documented techniques to try in the future. For example, the relationship building session included a template and instructions how to use the template. The stake holder analysis session will be very useful in each project that will be managed.”
Branch Chief - DFAS

“I compliment Frank on his outstanding coaching styles. They are subtle, but extremely effective. Frank has an uncanny ability to keep any topic of conversation on a realistic level while maintaining a positive overtone.

Every conversation allowed me to gain a greater knowledge on topics I previously thought I was well versed on; specifically, how to motivate uncooperative employees and how the power of persuasion over senior leadership can be implemented and obtained effectively.”
Support Services Supervisor - DFAS

“Overall, I found the program very valuable. The 4 bi-weekly discussions have been helpful during the time of significant change.

I found the feedback report very helpful to validate many assumptions I already had about my strengths and weaknesses. The 360 report in itself did not teach me anything new, but did provide good insight and perspective into how others see me. Fortunately, my self-awareness seems to be relatively on-target. It highlighted many areas that I need to keep improving. This validation, coupled with your thoughtful insight and reading material/tools, should help me to improve my weaknesses, while leveraging strengths.

I also appreciate Frank’s insight and guidance in dealing with the many challenging work situations. The last couple sessions were very helpful in applying sound-coaching advice to current real-world problems/scenarios. It was nice talking through current work challenges, rather than always talking theoretically. I found the sessions helpful and almost motivating - giving me some validation and assurance that I am approaching issues in a thoughtful manner.

I would recommend this program and Frank as a Coach/Mentor to anyone that participates.”
Director, Enterprise Readiness Office – DFAS

“The 360 Coaching program questionnaire made me aware of the competencies I need to focus on moving forward in my career. It is good to see my strengths and weaknesses according to those that rated me on the survey. The coaching program has helped me understand different point of views for real life situations and resources that are available to help me grow into a better leader, peer, and person.

Mr. Binnendyk is very professional and has a wealth of knowledge in coaching. The resources that he suggested will be helpful as I continue my career. His advice and opinions in each situation provided was useful in giving me a different perspective on real life situations. I am very grateful to have Mr. Binnendyk as my coach and I appreciate the opportunity to be in this program.”

DFAS Japan Disbursing Officer

“The coaching program helped me see myself as others see me, the sessions gave me a few tools to help me work on some short comings.

I really liked your coaching style, I don't feel comfortable in formal very structured settings, your easy going approach conversational approach made me comfortable and in the end more receptive to what was being said.”
Supervisor, Disbursing Systems Division - DFAS

"Outstanding listener! Heard need for tools to support and improve my matrix management of large scale project. Always supportive of actions I was taking to make progress during our 3 months of sessions. Direct contributions to my growth by willingness to provide the right technics to achieve goals"

DFAS Client Executive Liason

“The coaching sessions allow me to explore and really think about myself not only professionally but personally also. I learned that sometimes I was my own worst enemy in the way I judge myself and put unrealistic expectations on me. I was given recommendations that tempered that judgment zone and allowed me to function and think about different things how I wanted to think about them without relying on outside influences.

I loved that you listened and I felt comfortable sharing personal details of my professional and personal life. I appreciated the documents that you shared with me. It was nice having a resource outside of DFAS that I can talk with."

DFAS System Manager

“The coaching sessions helpin providing different ideas and methods that I had not used or thought of previously. The documents that you forward are very beneficial and tools that I need to review periodically.

Your coaching style worked well. For many situations, I am not a person who is vocal. You asked different questions that caused me to reflect on items and move out of my “comfort” area. These ranged from interaction with my peers, to supervisor, customers. I very much appreciate your valuable time and assistance that you are able to provide."

DFAS Supervisor HR Specialist

"The coaching sessions were very beneficial to me , I was a little apprehensive about them at first. The session came at a time in my career as being new to my area and department .

The sessions provided me with insight on how to deal with difficult conversations with employees, , holding one accountable , not being the go to person all the time, and to ask for what I really need. The sessions allowed me to confirm some of the things I was doing correctly in valuing my staff.

I had a big briefing coming up and the coaching with Mr. Binnendyk really helped me to look at what points I really wanted to drive home to management. It worked it turned out to be a great success.

What I appreciated about Mr. Binnendyk's coaching style was that he always listened to everything I had to express , always inquired what I was working on, and from previous session what was the outcome of what we discussed in our last session."

DFAS Division Support Chief

"When I got the names of coaches and read the profiles, my first instinct was to select your name for my number one selection. I am glad you were assigned to work with me. At first, I pondered how the discussions would go because Leadership coaching is not always an easy comfortable experience. Frank, I felt as if I was in your space a long time ago. I was very comfortable throughout my coaching sessions.

Frank is personable, intelligent and organized with effective goal setting and answering techniques. Our sessions were clear and focus. There are some good information in the reference materials from you that I will use as I go forward."

DFAS Supervisory Contact Representative

The coaching helped me look at things from another perspective. As a result of the coaching program I am better equipped to assess my skills and manage my relationships. This will positively enable our operations. I appreciated Frank's listening, making suggestions and providing some material for further in-depth review. His style made me feel like he really cared and wanted to help.

DFAS , Director

"The sessions provided me different possible solutions and mechanisms to utilize in many different scenarios. The materials provided have already been quite helpful and I was also privileged to share with my other supervisors. What I appreciated the most was that we were able to have candid discussions with the flexibility to cover things that may have occurred at the moment as well as in the past which provided very good insight on ways I handled things and/ or could have handled things. I would recommend you to anyone who’s going through the coaching sessions. Excellent job and very knowledgeable."

DFAS , Director

"As a new supervisor, the coaching sessions were very beneficial in my transition into this new role. Not only did we cover my three areas of improvement (i.e., conflict management, assertiveness, and decision making), but I was given additional advice on specific issues that related to my team. I recommend that new DFAS supervisors are involved in the program because the leadership guidance is not coming from a DFAS employee, which to me, provides a fresh new perspective unrelated to the DFAS culture. It was nice to have someone who could help me accelerate my professional development.

Frank was extremely easy to talk to and I didn’t feel as if he was dictating the route I should take to become a better leader. During our sessions, I would take notes so that I could later reference his recommendations and good advice. Although I was the student and he was the teacher, his coaching style was delivered in a manner that was motivating, empowering and uplifting."

DFAS , Supervisor

"The coaching sessions helped me to self-assess and work to improve attributes that will serve me in my current and future roles. I appreciated the fact that Frank had a reading excerpt for all the topics that came up organically in the conversation and that he always followed through with them."

DFAS , Executive Assistant

"These sessions helped me to see where and how I could improve on being a good leader and supervisor.

Frank listened , and was not judgmental. His tips were and will be helpful moving forward. He made it easy to talk to you and let you know what was going on and how your input was helpful. Very much appreciated"

DFAS , Supervisory Contact Representative

"I really liked the coaching session a lot. I learned a different way to think out of the box to get employees engaged in with accepting and assisting in implementing a new process/procedure. During our discussions I learned how to better express my train of thoughts to the supervisors and employees to get them to feel more like and team instead of me just stating this is what I am going to do. Example using Key words: Teamwork, Thumb up vote at the end of meetings and During the meetings giving them time to address their con and pro’s for the ideal.

Frank was easy to talk to and he understood the issues on hand. He allowed me to address my problems and I appreciate that he was was able to provide a different way of thinking out of the box for topic on: Getting employees engaged, Boosting morale in the workplace and How to get supervisors engaged with a new process/procedure. I love that he provided me with example of games to play with my supervisors and employees to really get them to engaged and assist with Implementing the new process/procedure."

DFAS , Branch Chief

"I appreciated the candid discussions we had during our sessions. Frank's coaching style is professional, friendly and non-judgmental. I felt that he was truly listening to what I was saying and took everything I said seriously. I felt comfortable brining forward concerns, challenges and frustrations. I could tell that he understood and validated what I was saying by sharing personal examples of similar situations he encountered. I found his personal examples were very effective."

DFAS , Audit Initiative and Support

"Frank provided great guidance with both our talks and with the information that he sent me. He gave me additional tools to help me through my struggles here at DFAS. Each tool is vital to me and will help me with the challenges I face. Frank did the coaching at a level that seemed more of a friend talking versus someone that is just full of knowledge and feels superior to the other person. It allowed for much more open conversations."

DFAS , Branch Manager

"The coaching sessions helped me in so many ways. It helped me to elevate my leadership skills and areas I needed to improve. Frank helped me to think about and see things differently. I realized through our coaching sessions that I had gotten so caught up with deadlines and work related issues that I was not building or maintaining rapport with my team. Not only did the coaching program help me to connect and become closer with my team, it also helped me to have the confidence I needed to have difficult conversations and enabled me to see better results as I rolled changes out. Frank gave me tools and examples to use during difficult conversations and taught me how to get others onboard to figuring out a solution that would work for everyone. I also found that I should be asking more open-ended questions in these types of conversations.

I really appreciated how Frank would provide examples or tell a story of how the method had worked for him. I also really liked that he provided me different items to read to get me thinking about different things between our coaching sessions. I liked how when I would go through how I tried to implement what I learned that you would provide feedback or examples of how I could have handled the situation differently if needed.

Thank you so much for your time and knowledge."

DFAS , Project Manager

"Frank provided key insights and tools that will help me build trust and accountability amongst the workforce that will foster a culture of community and innovation. He provided multiple resources that will allow me to continuously apply and reinforce these lessons and enable me to share them with my entire leadership team.

He ably connected theory to tools for practical application. I appreciate his ability to provide potential solutions to address the very unique cultural challenges I face as a leader of a primarily foreign national workforce. "

DFAS , Director - Japan

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